How to talk to people about things
a course in negotiation and communication
I teach courses in how to communicate better, resolve differences with others, and improve your skills at talking about tough issues.
The course material is drawn in large part from the Program on Negotiation at Harvard Law School. The courses are highly participatory, a lot of fun, and really effective at helping people get better at these tremendously important skills.
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Why a course in negotiation and communication skills?
If you work with someone, live with someone, or do just about anything that involves other people, you probably engage in dozens of negotiations a day.
Negotiation is what happens any time people need to make a decision together. It’s what happens when you talk to people who want different things from you, or see things differently from you, which is to say, it happens pretty much all the time.
Communication can be tricky. It's easy for people to misunderstand each other, and difficult to communicate what you want effectively—especially when emotions are high. It can be hard to talk to someone who’s certain that they’re right and you’re wrong—and equally hard to talk to someone when you’re sure you’re right and that they're wrong.
A lot of great work has been done to create tools to help people get better at all these things. These are the skills I teach. Let me help you get better at communication, negotiation, listening and strategic thinking. Learning all this can be really interesting, really useful, and a lot of fun.
Where does the material come from?
My courses use exercises and games developed by the Program on Negotiation at Harvard Law School. I also draw on two really excellent books: Getting to Yes: Negotiating Agreement Without Giving In, and Difficult Conversations: How to Discuss What Matters Most.
What people are saying
Here are some comments from past participants in the class.
You can read articles about the class in the Toronto Standard, The Grid and The Globe and Mail. I have also spoken about the class and resolving conflicts on CBC radio's Here and Now, How to Do It, and Wiretap.